the ink well is committed to delivering the best experience for our customers. As such, we take our responsibilities in looking after your personal information very seriously. This Privacy Policy explains how We (the ink well) will collect and use your personal information.

Contents 

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Changes to our privacy policy
• How to contact us
•  

What information do we collect about you?

We collect information about you when you register with us online, browse online, place an order for products or services online,  and buy products in store.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account, and if you agree, to e-mail you about products and services we think may be of interest to you.

We work with carefully selected third parties who are responsible for delivering certain functions on our behalf.  These include companies that run our website and process payments.  When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.

We will never share your personal information with anyone for marketing purposes.

Marketing

If you have consented to receive marketing we will send you information about products, services and opportunities which might interest you. 

You have the right at any time to stop us from contacting you for marketing purposes simply give us a call and we will be happy to assist you.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of your personal information please give us a call on 02476 888549 and we will be happy to help.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Cookies

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

Changes to our privacy policy

We keep our privacy policy under regular review and will update this web page with any changes.  This privacy policy was last updated on 8th september 2020.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you;

• Email - inkwellshop.fah@coventry.ac.uk
  • Or write to us at the ink well, Coventry University Enterprises Ltd, 34 Jordan Well, Coventry, CV1 5RW.